Privacy Policy

Last Updated: May 17, 2013 (“Untangletheknot”, “we” or “us”) is committed to protecting your privacy. This Privacy Policy (this “Policy”) explains how we collect, use, and disclose your personal information. This Policy applies to Untangletheknot’s websites located at (the “Site” or “Sites”).

Information We Collect

We collect information about you in various ways when you use our Sites. The information we collect allows us to develop and improve our services in a meaningful way. The following are the types of information we collect:

Information you give us : We receive and securely store the information you provide to us such as your name, email address, phone number address, and any feedback, questions, or recommendations you provide. If you provide information directly to us in other ways, such as by sending us an email, we may retain that information and add it with the other information we have collected from you.

Information from third parties: We may receive information about you from other sources, such from friends who refer you to us, or otherwise. We may add this information to the information we have already collected from you.

Automatically collected information: To make our Site and any related services more useful to you, our servers (which may be hosted by a third party service provider) may collect information from you, including browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date and time stamp for your visit. We also use Cookies (as defined below) and navigational data to gather information regarding the date and time of your visit and the solutions and information for which you searched and which you viewed. Like most Internet services, we automatically gather this information and store it in log files each time you visit our Site or access your account on our network. “Cookies” are small pieces of information that a Site sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of our Site may not work properly.

How we Use the Information we collect

We use and disclose your personal information only as described in this Policy or as otherwise disclosed to you on our Sites. For example, we may use or disclose your personal information:

  • To operate and improve our Sites;
  • To fulfill your requests for certain products or services;
  • To better understand your needs and provide you with more customized service.
  • To communicate with you about the Sites or our products and services
  • To respond to any questions or concerns that you may have;
  • For market research, project planning, troubleshooting problems, detecting and protecting against errors, fraud, or other criminal activity;
  • To third-party contractors that provide services to us and are contractually bound to safeguard your personal information;
  • When we have a good faith believe that disclosure is necessary to comply with law, protect or defend our rights or the rights of other users of our Sites or products or services, or act in an emergency to protect someone’s safety; or
  • Otherwise with your express consent.

We may create non-personally identifying anonymous or aggregate data from the information we collect. We may use that data for our own purposes or disclose it to third parties in our own discretion.


We make reasonable efforts to allow you to make inquiries about the personal information we collect from you, and when appropriate we allow you access to your personal information for review and updating. If your personal information changes, you may correct or update the information by contacting us using the contact information listed below. If you wish to unsubscribe from newsletters or marketing emails, follow the unsubscribe instructions included in those emails.

Security of Personal Information

We take reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage is 100% secure and we do not guarantee its absolute security. If you have any questions about security of our Sites you can contact us using the information provided below.

Third Parties

Advertisements and Links to Other Websites: The Sites may contain links, content, and advertisements from third parties. Such links, content, and advertisements are not endorsements, authorizations or representations of our affiliation with that third party. We are not responsible for the privacy practices or the content of third parties, and we encourage you to carefully review the privacy policy of any website you visit.

Web Analytics: The Sites use a web analytics service provided by a third party (the “Web Analytics Provider”). The Web Analytics Provider uses “cookies”, to help us analyze how users use the Site. The information generated by the cookie about your use of the Site may be used to evaluate your use of the Site, compile reports on Site activity, and provide other services related to the Site. The Web Analytics Provider may transfer this information to third parties when required to do so by law, or when such third parties process the information on the Web Analytics Provider’s behalf. By using our Site, you consent to the processing of data about you by the Web Analytics Provider in the manner and for the purposes set out above.


Our Sites are not directed at people under the age of eighteen, and we do not knowingly collect any information from people under the age of eighteen.

Changes to this Privacy Policy

This Policy is subject to occasional revision without advance notice. If we make any changes in the way we use your personal information, we will notify you via email and/or post the modification on the Sites prior to the change becoming effective. We will also update the “Last Updated” date in this Policy.

Additional Information

For more information about this Policy or our privacy practices generally, please contact us at